The end-to-end flow
At a high level, the flow runs: referral, consult, simulation, treatment planning, plan approval, scheduling, treatment delivery, on-treatment management, documentation, and charge capture, with different systems involved at each stage.
How to map it
- Use swimlanes by role and system.
- For each stage capture the owner, system, trigger, output, and handoff.
- Mark every point where data crosses an interface between systems.
- Validate the map with frontline staff. Map the real workflow, not the ideal one.
Finding the problems
- Handoff gaps and unclear ownership.
- Manual steps and duplicate entry.
- Rework loops.
- Points where data is re-keyed instead of interfaced.
Turning maps into action
- Document current state, then design future state.
- Produce SOPs from the agreed workflow.
- Build an optimization backlog.
- Feed requirements into an implementation or migration.
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