Staffing and coverage model
- Name a primary and a backup for every role.
- Decide on-site versus remote per role.
- Cover command center, application support, interface, charge and revenue cycle, clinical superuser, and escalation.
- Avoid single points of failure.
Daily rhythm
- Morning huddle: open issues by severity, new issues, interface and charge status, today's priorities.
- Midday check: escalations, blockers, interface error queue.
- End-of-day review: resolved versus open, documentation, plan for tomorrow.
Day-by-day focus
| Day | Primary focus |
|---|---|
| Day 1 | First patients, real-time support, triage setup |
| Day 2 | Interface errors, start charge reconciliation |
| Day 3 | Recurring issues, document workarounds |
| Day 4 | Trend review, address top issue themes |
| Day 5 | Stabilization check, known-issue list |
| Day 6-7 | Confirm exit criteria, plan step-down |
Week-one exit criteria
- No open critical issues.
- Interface error queue under control.
- Charges reconciling daily.
- Known-issue list documented.
- Steady-state support model confirmed.
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